Platform Capabilities

Everything you need to build voice AI that scales

From natural conversations to enterprise-grade security β€” Hega gives your team the full stack to deploy, manage, and optimize AI voice agents worldwide.

< 500ms

Response Latency

40+

Languages

99.99%

Uptime SLA

Built for performance at every layer

Six core capabilities that power millions of conversations daily.

Natural Voice AI

Human-like conversations powered by advanced LLMs.

Smart Routing

Intelligent call routing based on intent.

40+ Languages

Deploy voice agents that speak your customers' language.

Sub-Second Latency

Real-time responses under 500ms.

Enterprise Security

SOC 2 compliant, end-to-end encryption, SSO.

Infinite Scalability

Handle thousands of concurrent calls with auto-scaling.

Voice AI Engine

Conversations that feel human

Powered by state-of-the-art LLMs with sub-second latency, Hega voice agents understand context, handle interruptions, and respond with natural prosody β€” indistinguishable from a real person.

  • Advanced turn-taking and barge-in detection
  • Emotion-aware tone adaptation
  • Real-time knowledge base grounding
Real-Time Analytics

Every call, fully understood

Monitor live call streams, track sentiment shifts, and measure conversion funnels in real time. Hega's analytics engine turns every conversation into actionable insight.

  • Live dashboards with per-call drill-down
  • Sentiment and intent classification
  • Custom KPI tracking and alerting
Seamless Integrations

Plugs into your entire stack

Connect Hega to your CRM, helpdesk, calendar, and data warehouse with pre-built connectors. Or build custom workflows with our REST API and webhooks.

  • 50+ pre-built connectors (Salesforce, HubSpot, Zendesk)
  • Bi-directional CRM sync in real time
  • Webhook and REST API for custom flows

Trusted at scale

10M+

Calls Processed

500+

Enterprise Customers

45%

Avg. Handle Time Reduction

< 2 min

Time to First Agent

And so much more

Every feature designed for enterprise-grade voice operations.

40+ Languages

Deploy agents that speak your customers' language natively, with automatic language detection and mid-call switching.

Enterprise Security

SOC 2 Type II compliant with end-to-end encryption, SSO, RBAC, and audit logs for every interaction.

Auto-Scaling Infrastructure

Handle thousands of concurrent calls with zero provisioning. Scale from 10 to 10,000 calls seamlessly.

Smart Call Routing

AI-powered intent detection routes calls to the right agent or department before the first ring ends.

Custom Voice Cloning

Clone your brand voice or choose from 100+ premium voices across accents and languages.

Campaign Orchestration

Launch, schedule, and manage outbound call campaigns with A/B testing and real-time performance tracking.

Ready to hear the difference?

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