Account Management
Handle billing inquiries, payment processing, and account changes without human agents.
Telecommunications
AI Voice Agents for Telecommunications
Reduce call center load by 50%, automate Tier-1 support, and deliver instant plan recommendations to millions of subscribers.
50%
Call Center Load Reduction
75%
Tier-1 Auto-Resolution
28%
Upsell Conversion
< 3min
Avg. Handle Time
Key Benefits
AI Voice Agents for Telecommunications
Plan Recommendations
AI agents analyze usage patterns and recommend optimal plans, driving upsell revenue.
Technical Support Triage
Diagnose common connectivity issues, guide troubleshooting steps, and escalate complex cases.
Outage Notifications
Proactively notify affected customers during service disruptions with ETAs and updates.
How It Works
1
Subscriber Calls
Customer contacts support line
2
AI Identifies Need
Agent classifies billing, tech, or sales inquiry
3
BSS/OSS Integration
Pulls account data and network status in real time
4
Resolution or Escalation
Issue resolved or transferred to specialist
We deployed Hega across our 8M subscriber base. Tier-1 resolution went from 30% to 75% automated. Our NPS improved by 18 points.
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